In the unlikely event of a failure during the first two years after you buy it new, ship the defective part to our factory in Washington. We will fix the defective part for you. If we can’t, we’ll replace it with a part that works, probably a brand-new one. Then we’ll send you the working part at our own expense.
If it works great for two years (it probably will), but then it fails during the next eight years (it probably won’t), it’s still covered.
Everything above remains the same, but you’ll need to pay us a shipping and handling fee. This is generally somewhere between $45 and $150, depending on what part you ship us and where you shipped it from
If it doesn’t fail for a whole decade, perfect, that’s what we expected. You are glad you bought a quality product, and so are we. Tell your friends.
The Fine Print
They aren’t designed to be dropped off the roof, lit on fire, or launched from a cannon, so we exclude abuse. If it falls out of your pickup truck while you're rolling down the highway, we’ll try to get it going again for you, but at your expense- no promises. Sorry about that.
We won’t return a part to Zimbabwe at our expense, even during those first few years. If you decide to take our excellent machine overseas, and it breaks, you’ll need to pay us for shipping it back to you. Sorry about that.
This warranty does not cover normal wear and tear on the wheels. They are the best wheels on the market, but we expect them to wear out eventually; you should, too.
This warranty extends to the original purchaser. To police this, you must fill out our warranty registration card online. No exceptions. Flog it on eBay or Amazon... the warranty is void. Finally, this warranty doesn’t apply to commercial facilities or Schools. We have an excellent warranty for Schools and Batting Cage facilities, too, but this isn’t it.
Shipping and Handling Estimates 5/2025
- Auto Feeder "Coupler" $15
- Potentiometer $25
- Friction Pad Assembly $60
- Control Board $80
- Auto Feeder Motor $80
- Pitching Machine Motor $140
- Control Box $140